How to make customers feel important?

how to make customer feel important?

It’s basic human psychology: Make someone feel important and they’re going to like you. 

And, if you’re marketing to that person, they may just buy from you.

We spent the last month breaking down the best marketing emails we could find. 

One common trait we found was that many great emails make the reader feel important. 

How to make customer feel important with great emails?

There are many different ways you can do that. Here are some of the best:

Show the reader that they’re part of an exclusive group

One email told customers that they were one of the 8% of people who’d keep their New Years’ resolution. That’s a feel-good stat. Discover some of your own and use them.

 

Show the reader that their partner or loved ones appreciate them

More than being appreciated by a brand, people want to be loved by their friends and family. If you can find a way to do this, you’ll earn customers’ respect. 

 

Celebrate the reader on birthdays and personal events

It’s a common tactic, but for good reason: sending people personalized on their birthdays works. Try throwing in a discount, for good measure.

One tactic to avoid

Don’t ask for a sale immediately after making your reader feel important. For example…

One email from Chili’s read, “You’re the best. And so is this deal.”

Nobody wants to be put on the same level as a run-of-the-mill marketing deal. It feels disingenuous. 

Instead, show people that you genuinely care about them before asking them to buy something.

Enjoy this insight?

We took it straight from our latest report in Stacked Marketer Pro, which is an in-depth swipe file and analysis of the best emails we could find. Check out the preview here.

 

Continue Your Journey

State of Advertising 2026 Report

3. February 2026
20 min read

Last year we started this report by saying: “what a year huh…”  Looking back, nothing changed. Geopolitical and economical uncertainty still looms over, budgets aren’t what they used to be, and AI is intertwining with our daily lives more than ever.

Three ways you can generate studio-quality ads without a designer

14. December 2025
5 min read

Remember when swapping a product in an image meant hunting down a “Photoshop wizard” and losing two days?  We don’t miss those days either.  Nano Banana Pro democratized studio-quality editing. What used to require years of technical expertise now takes a few clicks. We’re talking about removing the bottleneck.

How much trust do your shoppers have in different ad channels?

9. December 2025
8 min read

It’s a scary place out there online. Deepfakes, bot farms, sponsored everything… It’s no wonder consumers have become professional sceptics.  But there’s a little twist here. Some online channels are finding their way back to consumers’ hearts…and wallets.