The agent is now the customer, and search is keeping the conversation

Turns out the shopper you’ve been optimizing for has a VM, a wallet, and no impulse control problems… Unlike some of our Crew.

Meta just gave a billion people a buyer’s agent, Muse. And Muse doesn’t answer questions, it does the work: opens a browser, fills forms, negotiates, then checks out with Stripe’s Link.

Cha-ching?

It’s the first agent covered by Link’s purchase protections, using one-time-use cards. Shop Pay comes next.

And the traffic is already here: Bots and agents now make up over half of all web requests, Digiday reports via Cloudflare.

DTC brand Mellow Sleep says AI-assistant traffic converts several times better than site average. Meanwhile, one agency’s clients saw bot traffic up 80% YoY, poisoning retargeting pools until CPMs rose 20%.

So classify your traffic. Don’t block it.

That’s not the only way AI is reshaping the web.

Search wants the follow-up, not the click: Bing is testing an “Ask follow-up” box in Copilot results that keeps users in the Bing tab.

Google’s AI Mode is going further, testing table-format follow-up questions and paginated answers with a skip button. It’s running the qualifying interview your landing page used to.

Meanwhile, credit gets thinner: Google is testing smaller link cards in AI Overviews and AI Mode, with the site description removed entirely. More citations, less context each.

The buyer is changing, and the way humans see your website recommended is changing too. A marketer’s work never ends, does it?

Continue Your Journey

Microsoft and Google spent some time deleting manual controls… again

9. September 2026
2 min read

Autopilot used to be a feature you switched on. This week both platforms made it the standard trim. And it’s not necessarily great for marketers. Microsoft is dropping Max CPC. From October 1, new campaigns on Maximize Conversions, Conversion Value, Clicks, tCPA and tROAS can’t set one. Existing campaigns keep theirs. Remove it after that…

ChatGPT is building its own search index while your clicks disappear

7. September 2026
1 min read

Netflix started by mailing out other studios’ DVDs. Then it made its own shows. OpenAI is running roughly the same play on search. The tell is in the experiment name. Research published by Peec AI found an OpenAI test called “prefer-index-over-serp-v3”, pitting its own index against third-party SERP results. They also mapped separate indexes for…

Google just opened three new places to spend your ad budget

7. September 2026
2 min read

Every Google surface eventually gets ads. Maps did it. Gmail did it. On Friday, Waze, YouTube, and AI Mode all took another step in that direction in the same 24 hours. Your GPS just became a billboard outside of the US, with Waze Ads expanding to 42 countries, including all 27 EU states. The catch?…